Refund policy
Last updated: July 31, 2026
Thank you for shopping with CITY 2 CITY WEAR. We take pride in every piece we produce and want you to love what you ordered.
Returns Because our products are print-on-demand and made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review sizing charts carefully before placing your order.
We do accept returns or offer replacements for:
- Items that arrive damaged or defective
- Items with a manufacturing error (wrong item, misprint, etc.)
To be eligible, you must contact us within 14 days of delivery with your order number and a clear photo of the issue.
Refunds Once your claim is reviewed and approved, we will either:
- Send a free replacement, or
- Issue a full refund to your original payment method within 5–10 business days
Non-Returnable Items
- Sale or clearance items
- Items without proof of purchase
How to Contact Us Email us at Support@city2citywear.com or use the contact form on our website. Please include your order number and photos of any defective items.