Returns, Refunds & Exchanges

Returns at a Glance

We stand behind every City 2 City Wear order. Please review this summary before placing your order:

  • Our products are produced or finished to order, so we do not accept returns or exchanges for buyer's remorse, an incorrect size selection, or a change of mind.
  • Damaged, defective, or incorrect items and manufacturing errors are eligible for a free replacement or full refund when reported within 14 days of delivery.
  • Claims must include your order number and clear photos of the issue.

Made-to-Order Returns & Exchanges

Because City 2 City Wear products are produced or finished to order, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review our Size Guide before ordering and visit our FAQ for product fit and care guidance.

Eligible Order Issues

We will gladly offer a free replacement or full refund if your item:

  • Arrives damaged or defective
  • Is the wrong item
  • Has a misprint or other manufacturing error

How to Submit a Claim

  1. Contact us through the Contact page or email support@city2citywear.com.
  2. Include your order number and clear photos showing the issue.
  3. Submit your claim within 14 days of delivery.
  4. We will review your claim and respond within 1–2 business days.

Replacement or Refund

If your claim is approved, we will send a free replacement or issue a full refund to your original payment method within 5–10 business days. If a physical return is required, we’ll provide a prepaid return label; in some cases, no return will be necessary.

Non-Returnable Items

  • Orders affected only by buyer's remorse or change of mind
  • Items ordered in an incorrect size
  • Sale or clearance items
  • Items without proof of purchase

Before You Order

Use our Size Guide to compare product measurements and read our FAQ for shipping, sizing, returns, and product care information.

Need Help?

Visit our Contact page or email support@city2citywear.com. Please include your order number when contacting us about an existing order.

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