Returns & Exchanges
Our Promise
We stand behind every piece we produce. If something arrives damaged, defective, or incorrect, we will make it right — fast.
Returns & Exchanges
Because every City 2 City Wear item is printed on demand and made to order, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. Please review our Size Guide carefully before placing your order.
When We Do Accept Returns
We will gladly offer a free replacement or full refund if your item:
- Arrives damaged or defective
- Has a manufacturing error (wrong item, misprint, etc.)
To be eligible, you must contact us within 14 days of delivery with your order number and a clear photo of the issue.
How to Contact Us
- Visit our Contact page and include your order number and photos.
- We will review your claim and respond within 1–2 business days.
- If approved, we will send a free replacement or issue a full refund to your original payment method within 5–10 business days.
Damaged or Incorrect Items
Email us at support@city2citywear.com with a photo — no return shipment required for damaged or incorrect orders.
Non-Returnable Items
- Sale or clearance items
- Items without proof of purchase